Delete my account

You can delete your Transcenda Voice account from inside the app under Settings → Privacy → Delete my account. If you can no longer sign in (uninstalled the app, lost your device, etc.), use this form instead.

What happens

• We email you a confirmation link. You must click it within 7 days.
• Once confirmed, your account is immediately disabled — no more sign-ins, no more incoming calls.
• A 30-day grace window begins, during which a tenant admin can restore your account.
• After 30 days, we hard-delete: your user row, voicemails, push tokens, and SIP extension. Call detail records are anonymised (caller/callee retained for billing/legal compliance) and aged out at 24 months.

What we do NOT delete

• Tenant data owned by your employer (their FusionPBX domain, IVR scripts, other users) — that belongs to them, not you.
• Audit logs required by law (anonymised CDR retention up to 24 months).

Owner accounts

If you are the owner of a tenant, this form cannot delete the tenant itself. Email support@transcenda.io for tenant-level deletion.